Privacy policy

Capital is the brand of 36.941.976 BRUNO DANIEL PETROPOULEAS, CNPJ (Brazilian company ID) 36.941.976/0001-06, registered at Rua Bernardino de Campos, 1055, Centro, Campinas/SP, CEP 13010-151, Brazil. Capital provides marketing services and an AI customer-service platform for businesses.

Privacy contact: bruno@talktocapital.com.

• The talktocapital.com website and Capital's own sales contacts.
• The AI customer-service platform that Capital provides to the businesses that hire it.

• Website and Capital's sales contacts: Capital is the controller.
• AI customer-service platform: the business that hires Capital is the controller of its customers' data. Capital is the operator (processor) and processes that data following the business's instructions.

Only what you send us: business name, city, answers to the diagnostic form and, when you contact us, your phone and e-mail. We use this data to answer you, prepare the diagnostic and send a proposal.

From people who talk to a business's assistant, on the website chat or on WhatsApp:

• the messages they send (text, and voice notes converted to text);
• name, phone and e-mail, when they share them;
• WhatsApp profile name and number;
• conversation language;
• what they are looking for (for example budget, area, timeline, cash or financing);
• appointments booked;
• a technical identifier derived from the IP address, used only to limit abuse.

From the business's team that uses the dashboard:

• name, e-mail and role;
• phone and photo, if they choose to add them;
• sign-in records, for security.

From businesses that connect WhatsApp through “Connect with Facebook”:

• the IDs of their WhatsApp Business account and phone number;
• the display phone number;
• an access token, kept protected on the server and never shown in the dashboard.

• To answer and help the business's customers: answer questions, understand what they need, book appointments and hand the conversation to the team.
• Security and abuse prevention.
• Operating and improving the service.

We never sell data. We do not use it for advertising or any other purpose. Conversations are not used to train AI models.

To provide the service we rely on these providers, which may process data outside Brazil, including in the United States:

• Cloudflare: hosting, storage and voice-note transcription;
• Anthropic: the AI model that writes the assistant's replies;
• Meta: WhatsApp Business Platform;
• Google and Meta: analytics and advertising on the talktocapital.com website.

International data transfers follow the requirements of the LGPD.

• The business can delete any conversation at any time in its dashboard.
• Platform data is kept while the business is a Capital client.
• After the contract ends, the data is deleted within 90 days.
• Website and sales-contact data is kept while the sales conversation or the service lasts.

Anyone talking to a business on WhatsApp can send STOP, PARE or BAJA at any time to stop receiving messages. Writing again restarts the conversation.

On talktocapital.com we use analytics and advertising tools from Google and Meta, which may record browsing data through cookies. You can disable cookies in your browser.

A business's website chat keeps a conversation identifier in the visitor's browser so the conversation can continue where it stopped.

Under the LGPD you can ask for:

• access to your data;
• correction of incomplete or wrong data;
• deletion;
• portability;
• information about who the data is shared with;
• withdrawal of consent.

To exercise these rights, e-mail bruno@talktocapital.com. We answer within 15 days.

When the request concerns platform data, Capital forwards it to the business responsible (the controller) and helps it answer.

People in the United States can use the same channel.

To request deletion, see also our Data deletion page (talktocapital.com/data-deletion).

We use encrypted connections (HTTPS), role-based access (each person sees only what they need), activity logs and limits against abuse.

Capital's services are not directed to children.

We may update this policy. The date at the top of the page shows the latest update. Important changes will be communicated to client businesses.

36.941.976 BRUNO DANIEL PETROPOULEAS, CNPJ (Brazilian company ID) 36.941.976/0001-06, registered at Rua Bernardino de Campos, 1055, Centro, Campinas/SP, CEP 13010-151, Brazil. E-mail: bruno@talktocapital.com.